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FAQs

What methods of payment do we accept?

We accept, PayPal, all major credit cards and Gift cards issued by Casgads only.

What if I need to modify my order?

If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.

How do I cancel my order?

Unfortunately orders cannot be cancelled after they are placed.

Do you provide tracking information?

Yes, we will send you a tracking number via email once your order ships. If you haven’t received tracking info within 5 days, then please contact us.

I ordered multiple items but only received one. Where is the rest of my order?

We work with multiple global partners, so it can happen that your items are shipped separately; this is to speed up delivery. Don’t worry, you will get the items that you ordered.

Do you accept orders placed outside of the United Kingdom (UK)?

We sure do! However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.

How do I deal with returns and refunds?

All necessary information regarding this subject will be highlighted and specified in our return & refund policy. Please click here for the Return & Refunds Policy or find section in the footer.

How do I address shipping related issues and questions?

All necessary information regarding this subject will be highlighted and specified in our shipping policy. Please click here for the Shipping Policy or find section in the footer.